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Terms & Conditions

Last Updated: December 27, 2024

  1. Introduction

Welcome to Peiqi Wan Trading (“we,” “our,” or “us”). These Terms and Conditions govern your use of kitcheenaidofficials.com (the “Website”) and all purchases made through it. By accessing our Website or placing an order, you agree to be bound by these Terms and Conditions.

  1. Acceptance of Terms

By accessing our Website and/or making a purchase, you:

  • Acknowledge that you have read and understood these Terms
  • Agree to be bound by these Terms
  • Are legally capable of entering into binding contracts
  • Are at least 18 years of age or have parent/guardian consent
  1. Product Information

3.1 Product Descriptions

  • We strive to accurately describe all products
  • Due to the handcrafted nature of our porcelain, slight variations in color, size, and design may occur
  • Product images are for illustration purposes only
  • We reserve the right to modify product specifications without notice
  • All dimensions and measurements are approximate

3.2 Product Availability

  • All products are subject to availability
  • We reserve the right to discontinue any product at any time
  • We may limit the quantity of any product sold
  • Back-order status will be clearly indicated
  • Stock levels are updated regularly but may not be real-time
  1. Pricing and Payment

4.1 Pricing

  • All prices are in US Dollars (USD)
  • Prices are subject to change without notice
  • Prices do not include shipping and handling
  • Applicable taxes will be calculated at checkout
  • Promotional prices are valid only for the stated duration

4.2 Payment Methods We accept the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Bank transfers
  • Other local payment methods as indicated at checkout

4.3 Payment Security

  • All payments are encrypted using SSL technology
  • We do not store credit card information
  • Payments are processed by authorized payment providers
  • We comply with PCI DSS requirements
  1. Orders and Shipping

5.1 Order Process

  • You will receive an order confirmation email
  • Orders are processed within 1-2 business days
  • We may require additional verification for certain orders
  • You can track your order through our website
  • Cancellations must be requested before shipping

5.2 Shipping Options We offer the following shipping methods:

  • Standard Shipping (7-14 business days)
  • Express Shipping (3-5 business days)
  • International Shipping (14-21 business days)

5.3 Shipping Policies

  • Free shipping on orders over $100 (US only)
  • Shipping rates are calculated based on weight and destination
  • We are not responsible for customs duties or import taxes
  • Tracking information will be provided via email
  • Delivery times are estimates only
  1. Returns and Refunds

6.1 Return Policy

  • 30-day return window from delivery date
  • Items must be unused and in original packaging
  • Return shipping costs are customer’s responsibility
  • Custom orders are non-returnable
  • Return authorization (RA) number required

6.2 Refund Process

  • Refunds will be issued to original payment method
  • Processing time: 3-5 business days
  • Shipping costs are non-refundable
  • Return must include proof of purchase
  • Damaged items must be reported within 48 hours

6.3 Warranty

  • All products carry a 12-month warranty against defects
  • Warranty covers manufacturing defects only
  • Warranty does not cover normal wear and tear
  • Proof of purchase required for warranty claims
  • Shipping costs for warranty claims covered by us
  1. Intellectual Property

7.1 Website Content

  • All content is our intellectual property
  • No reproduction without written permission
  • Trademarks and logos are protected
  • Product images may not be used without consent
  • Website design and layout are protected

7.2 User Content

  • You retain ownership of your content
  • You grant us license to use your content
  • We may remove content at our discretion
  • No illegal or harmful content permitted
  • User content must be original
  1. Privacy and Security

8.1 Privacy Policy

  • See our separate Privacy Policy at [Link]
  • We protect your personal information
  • We comply with GDPR and other data protection laws
  • We use secure payment processing
  • You may request your data at any time

8.2 Account Security

  • You are responsible for account security
  • Keep login credentials confidential
  • Report unauthorized access immediately
  • We may suspend compromised accounts
  • Regular password updates recommended
  1. Limitation of Liability

9.1 Disclaimer

  • Products are for decorative use only
  • We are not liable for misuse
  • No warranty for specific purpose
  • Use products at your own risk
  • Compliance with local regulations required

9.2 Liability Cap

  • Maximum liability limited to purchase price
  • No liability for consequential damages
  • Force majeure events excluded
  • Legal rights not affected
  • Business interruption not covered
  1. Dispute Resolution

10.1 Governing Law

  • Laws of China govern these Terms
  • Exclusive jurisdiction in Hangzhou courts
  • Mandatory arbitration for disputes
  • Class action waiver
  • Small claims exceptions apply

10.2 Resolution Process

  • Notice of dispute required
  • 30-day informal resolution period
  • Binding arbitration if unresolved
  • Small claims court option
  • Mediation available upon request
  1. Modifications

11.1 Terms Changes

  • We may modify these Terms at any time
  • Changes effective upon posting
  • Continued use constitutes acceptance
  • Regular review recommended
  • Material changes will be notified

11.2 Website Changes

  • We may modify the Website
  • We may discontinue services
  • No liability for modifications
  • Notice may not be provided
  • Service interruptions possible
  1. Contact Information

For questions about these Terms:

  • Email: [email protected]
  • Phone: +1 203-498-7530
  • Address: 1676 Cook Hill Road KOBUK, Alaska(AK), 99751 Province, China
  • Registration: 91610131MA6WM35660
  • Customer Service Hours: 24/7
  1. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

  1. Entire Agreement

These Terms constitute the entire agreement between you and Peiqi Wan Trading regarding the use of the Website and purchase of products.

  1. International Customers

15.1 Language

  • English version prevails
  • Translations provided for convenience
  • Local laws may apply
  • Import restrictions may apply
  • Customer responsible for compliance

15.2 Currency

  • All transactions in USD
  • Exchange rates determined by payment provider
  • Bank fees may apply
  • Currency conversion fees possible
  • Dynamic currency conversion available
  1. Business Accounts

16.1 Wholesale Purchases

  • Separate agreement required
  • Minimum order quantities apply
  • Special pricing available
  • Credit terms available upon approval
  • Resale certificate required

16.2 Business Use

  • Different warranty terms apply
  • Separate support channel
  • Volume discounts available
  • Dedicated account manager
  • Custom ordering options

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