Frequently Asked Questions (FAQ)

Last Updated: December 27, 2024

Ordering & Payment

How do I place an order?

Simply browse our collection, add items to your cart, and proceed to checkout. You can pay using credit card, PayPal, or Google Pay.

What payment methods do you accept?

We accept:

Major credit cards (Visa, MasterCard, American Express)
PayPal
Google Pay All transactions are secure and encrypted.

Is it safe to use my credit card on your website?

Yes. We use SSL encryption and secure payment processors. We never store your credit card information.

Can I modify or cancel my order?

Orders can be modified or cancelled within 1 hour of placement. Contact [email protected] immediately.

Shipping & Delivery

Where do you ship to?

We currently ship to all 50 United States. International shipping is not available at this time.

How long will my order take to arrive?

Continental US: 3-5 business days (Standard) or 1-2 business days (Express)
Alaska & Hawaii: 5-7 business days (Standard) or 2-3 business days (Express)

How much does shipping cost?

Continental US: $12.99 (Standard) or $24.99 (Express)
Alaska & Hawaii: $19.99 (Standard) or $34.99 (Express)
Free shipping on orders over $150 (Continental US only)

How do I track my order?

You’ll receive a tracking number via email once your order ships. You can also track your order through your account dashboard.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused and in original packaging.

How do I initiate a return?

Email [email protected] with your order number and reason for return. We’ll provide a Return Merchandise Authorization (RMA) number.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective.

How long do refunds take?

Refunds are processed within 3-5 business days after receiving the return. Bank processing may take additional 5-10 business days.

Are your products microwave and dishwasher safe?

While our products are microwave safe, we recommend hand washing to preserve their beauty and longevity.

Account & Security

How do I create an account?

Click “My Account” at the top of the page and select “Register,” or create one during checkout.

How do I reset my password?

Click “Forgot Password” on the login page and follow the instructions sent to your email.

Is my personal information secure?

Yes. We use industry-standard security measures and never share your information with third parties.

Wholesale & Custom Orders

Do you offer wholesale pricing?

Yes, for qualified businesses. Email [email protected] for information.

Can I order custom designs?

Custom orders are available for bulk purchases. Contact us at [email protected].

Gift Options

Do you offer gift wrapping?

Yes, select “Gift Wrap” at checkout for $5 per item.

Can I include a gift message?

Yes, you can add a complimentary gift message during checkout.

Problems & Troubleshooting

What if my item arrives damaged?

Document the damage with photos and contact us within 48 hours at [email protected].